PRIVACY POLICY
Effective Date: April 7, 2025
This Privacy Policy ("Policy") explains how Shel.be empowered LLC ("Company," "we," "our," or "us"), operating under the brand name "On The Run PT," collects, uses, discloses, and protects personal information from users of our website and virtual physical therapy services. By using our services, you agree to the terms of this Policy.
1. DEFINITIONS
1.1 "Personal Information" means any information that identifies, relates to, describes, or can reasonably be linked to an individual.
1.2 "Services" refers to the website, virtual programs, and associated support provided under "On The Run PT."
2. SCOPE OF POLICY
2.1 This Policy applies solely to users within the United States.
2.2 We do not knowingly collect data from individuals in the European Union or subject to GDPR.
3. INFORMATION COLLECTION
3.1 Information You Provide Directly
a. Name, email address, phone number
b. Appointment details, health goals, and preferences
c. Enrollment forms and account setup information
3.2 Information Collected Automatically
a. Scheduling data via Google Calendar
b. Communication records via GoHighLevel and Zoom (when applicable)
4. USE OF INFORMATION
4.1 We use your Personal Information to:
a. Provide and manage our services
b. Communicate updates about your account, programs, or onboarding
c. Facilitate scheduling and consultations
d. Send marketing and educational materials
e. Onboard you into our partner platform, Virtual Health 360 Inc.
5. DISCLOSURE OF INFORMATION
5.1 We may share your information with the following third parties solely for operational purposes:
a. Virtual Health 360 Inc.
b. Google Calendar
c. Zoom
d. GoHighLevel
5.2 All third-party providers are required to maintain appropriate confidentiality and data protection safeguards.
6. DATA SECURITY
6.1 We implement technical and organizational safeguards including:
a. End-to-end encryption
b. Secure data storage and restricted access
c. Regular updates to security protocols
6.2 Although not a covered entity under HIPAA, we operate with HIPAA-level protections.
7. DATA RETENTION
7.1 We retain Personal Information for a period of up to seven (7) years or until a user requests deletion, whichever occurs first.
8. CHILDREN'S PRIVACY
8.1 Our services are intended for adults aged 18 and over.
8.2 We do not knowingly collect Personal Information from minors.
9. USER RIGHTS
9.1 You may request to:
a. Access or correct your information
b. Opt-out of marketing communications
c. Delete your personal data
9.2 Requests must be submitted to [email protected]. We will respond within 30 days.
10. CHANGES TO THIS POLICY
10.1 We reserve the right to update this Policy periodically.
10.2 The most recent version will always be posted on our website with the updated effective date.
11. CONTACT INFORMATION
11.1 For questions, concerns, or to exercise your rights, contact:
Email: [email protected]